CLICKJACKPOT - TERMS AND CONDITIONS
[Last updated: 4th of September, 2018]Please read these Terms and Conditions carefully before you use the Services and/or play the game and make sure that you understand its content. These Terms and Conditions, together with the Privacy Policy, constitute a binding agreement (the “Agreement”) between you and the ClickJackpot.
By registering an Account at ClickJackpot or by playing the game, you agree that you have read and understood these Terms and Conditions and the Privacy Policy and acknowledge that these shall apply to you.
If you do not agree to any of these Terms and Conditions or the Privacy Policy you must immediately stop using the Services.
If you have any doubts concerning your rights and obligations under this Agreement, please seek advice from an attorney in your jurisdiction. It is essential that you are aware of the laws in your jurisdiction prior to registering. ClickJackpot is not responsible for any liability to you relating to matters of jurisdiction.
1. PURPOSE OF THESE TERMS AND CONDITIONS
1.1 The objective of these Terms and Conditions is to govern the legal relations between ClickJackpot and a Player.
2. DEFINITIONS AND INTERPRETATION
2.1 The words and terms below, when used in this contract, have the meaning given here, unless the context clearly implies otherwise and will govern the Player’s use of the Website and/or Services.
2.1.1 Agreement: These Terms and Conditions, together with the Privacy Policy, Withdrawal Policy, General Promotional Terms and Conditions and House Gaming Rules.
2.1.2 Betting or Bets: for the purposes of these Terms and Conditions include, without limitation, wagering, gaming, and gambling conducted in relation to any and/or all of the Services offered on the Website.
2.1.3 Devices: means any application devices, included but not limited to personal computers, laptops, mobile telephones, smart phones, tablets or any other such mobile device, personal digital assistants, PDA telephones employed for the sue of and access to the Website and participation in the Services.
2.1.4 ClickJackpot, Us or We: Sapphire Solutions OÜ, an online gaming operator of ClickJackpot.
2.1.5 ClickJackpot Group: any subsidiary or parent company of ClickJackpot, or any subsidiary of a parent company of ClickJackpot.
2.1.6 Player: A person who has a Player Account and/or Sapphire Coin Wallet and who uses the Services.
2.1.7 Player Account: an account with ClickJackpot on the Website and/or Services.
2.1.8 Privacy Policy: The privacy policy at Privacy Policy.
2.1.9 Representatives: representatives, directors, agents and employees.
2.1.10 Service or Services: All games, services and any related content or Software, whether or not in downloadable format, accessible or otherwise used by you through the Website and allowing you to participate in the services provided by ClickJackpot. The Services contains ClickJackpot’s own proprietary content as well as content of third party providers.
2.1.11 Software: The software licensed by us including all programs and databases and any other derived content, requiring download, accessible or otherwise used by you through the Website and/or Services, and allowing a Player to play online games.
2.1.12 Terms and Conditions: these terms and conditions.
2.1.13 Website: playclickjackpot.com, clickjackpot.eu, sapphirecoin.io or related website to these Services
2.2 In these Terms and Conditions, unless the context requires differently:
2.2.1 References to these Terms and Conditions include references to any amended Terms and Conditions, which supersede these Terms and Conditions;
2.2.2 Unless otherwise stated, in case of conflict between these Terms and Conditions and any other document referred to in these Terms and Conditions, these Terms and Conditions will prevail;
2.2.3 References to ClickJackpot or any ClickJackpot Group company shall be deemed to include their respective successors, beneficiaries or transferees;
2.2.4 Section headings are for reference only and shall not affect the interpretation of these Terms and Conditions;
2.2.5 References to a "person” include any individual, company, partnership, joint venture, association, organization, institution, trust or agency, having a distinct legal character;
2.2.6 References to gender include every gender and references to the singular include the plural and vice versa;
2.2.7 References to servers or "our server" or “our servers”, if appropriate, include a reference to a third-party server or servers used to provide the Services or Website;
2.2.8 Any sentence introduced by the words "comprising" or "including" or a similar expression is indicative and does not limit the meaning of words that follow, and will be considered "without limitation”.
3. ACCEPTANCE OF TERMS AND CONDITIONS
3.1 By registering an Account with ClickJackpot, you confirm that you have read and understood these Terms and Conditions, which may be modified from time to time without prior notice, and acknowledge that they will govern your use of the Services.
3.2 You acknowledge that these Terms and Conditions incorporate the:
3.2.1 House Gaming Rules;
3.2.2 Privacy Policy;
3.2.3 Bonus Policy;
3.2.4 Withdrawal Policy;
3.3 Should there be any conflict between the Terms and Conditions and the House Gaming Rules the order of precedence shall be as follows:
3.3.1 the Terms and Conditions; and
3.3.2 the House Gaming Rules.
3.4 The Agreement applies to the usage of the Services and comes into force as soon as you click "I accept" or similar button where you exclusive acknowledge the acceptance of these Terms. This may be done during registration or when creating a Player Acount or when starting to play the any of our games. Clicking this button confirms to us that you have read, understood and accept these Terms and Conditions and that You certify that you are of legal age for gambling in the country from which you are accessing the Services.
3.5 By using the Services, you agree to the Terms and Conditions. Any material changes to the Terms and Conditions will be communicated via email or in other electronical format, and accepted by you before such changes are implemented. Any minor or medium changes will be updated to Website and to the game.
3.6 For information purposes, ease of understanding and ease of access by the Player these Terms and Conditions may be published in several languages. Each and every version will contain the same principles however it is only the English version that shall govern the legal relationship between you and us. Should any form of discrepancy arise between the non-English and the English version of these Terms and Conditions, the English version shall prevail over the non-English version.
3.7 Any rights not expressly granted in these Terms and Conditions are reserved.
3.8 Gambling services provided by ClickJackpot via the Website have been audited by PayApi Escrow OÜ, which is our partner for the wallet system.
3.9 If you do not entirely agree with these Terms and Conditions, you should immediately cease to use the Services.
4. MODIFICATION TO THE TERMS AND CONDITIONS
4.1 ClickJackpot reserves the right to amend, modify and update these Terms and Conditions, the Bonus Policy, the Withdrawal Policy, the House Gaming Rules and Privacy Policy at any time. ClickJackpot also reserves the right to modify either partially or completely the terms of any promotion. In the event the Terms and Conditions undergo a material change, a notification prior to such a change will be issued to the Player. On issuing such a notification the Player will have to accept the new terms and conditions before being able to access our Services again.
4.2 Continued use, access to and participation in the Services through the Website or any Devices after such notification shall constitute your acceptance of the update Terms and Conditions, Bonus Policy, Withdrawal Policy, Privacy Policy and House Gaming Rules.
4.3 These Terms and Condition represent the entire Agreement and understanding between you and us and cannot be modified except as expressly provided in clause 4.1 above. For the avoidance of doubt this expressly excludes any variation or change to these Terms and Conditions given orally. By chat, SMS, email or other such means inadvertently or otherwise by our individual customer service representative or any other ClickJackpot representative.
4.4 ClickJackpot’s right to amend, modify and update these Terms and Conditions as provided in clause 4.1 includes the right to novate it to a company in the ClickJackpot Group as part of a corporate restructuring or reorganisation.
5. OPENING AN ACCOUNT
5.1 In order to play with ClickJackpot and to use the Services, you must complete the account registration and our related procedures for new player accounts, such as including but not limited to, customer due diligence aka know-your-customer processes as well as other anti-money laundering practices.
5.2 By agreeing to these Terms and Conditions, you agree and declare that you have entered your own correct personal details, and that the source of all funds used on the Website are derived from legal activities and that you will not use the Website for illegal or fraudulent activity, including (and without limitation) money laundering as provided by the governing law that applies to You and/or any ClickJackpot Group company.
5.3 A person cannot request to open a Player Account or hold a Player Account if such person will not be the Player Account holder or if they are acting on behalf of a third party.
5.4 You are allowed to open only one Player Account on the Website, and ClickJackpot reserves the right to close all multiple Player Accounts that are open, under the same name or connected to the same person. If a person has opened multiple Player Accounts on the Website, ClickJackpot will have the right to take any action permitted under these Terms and Conditions, including that ClickJackpot may credit the first Player Account that the Player opened with ClickJackpot with the balances from the other Player Accounts that would have been closed. If ClickJackpot has reasonable grounds to believe that the Player has committed or attempted to commit any fraud, ClickJackpot reserves the right to cancel any transaction pertaining to it, without prejudice to any other action, or to terminate this Agreement.
5.5 We reserve the right to reject your membership and a Player Account may be closed, at ClickJackpot's sole discretion. Subject to these Terms and Conditions, including those terms which permit ClickJackpot to withhold payment of winnings, any contractual obligations of either a Player or ClickJackpot which have been made prior to a Player Account being closed will be honoured.
5.6 A Player must not authorise any third party to use their Player Account but a Player will be entirely responsible for all losses which are incurred as a result of having a third party use their Player Account. The Player must immediately inform ClickJackpot if they suspect that another person has obtained access to their Player Account, and the Player will offer their full support to ClickJackpot while investigating this issue.
5.7 The Player must not request or create a Player Account if they are in a jurisdiction in which the application for the opening of a Player Account and / or the use of our Services is illegal or against the law. It is the Player's responsibility to ensure that this is not the case. ClickJackpot reserves the right to suspend and/or terminate a Player's Account immediately if ClickJackpot discovers that the Player's Account has been opened in a country where it is illegal to access the Services.
5.8 None of the executives, managers, directors, employees, consultants, or agents in ClickJackpot, a ClickJackpot Group company or affiliated companies, nor their relatives (in this clause, the term "relatives" means spouse, partner, parents, children or siblings of the people mentioned above) are authorised to open or hold a Player Account or use the Service directly or indirectly. If this clause is breached, ClickJackpot reserves the right to close said Player Account immediately, void any Bets and to cancel payments on any win.
6. PLAYER'S PERSONAL INFORMATION
6.1 The personal information that ClickJackpot may request for registration includes but is not limited to: first name, surname, date of birth, home address, e-mail address, telephone number, language, residence information, currency for any deposits or withdrawals, or ID card number or passport information.
6.2 It is the Player's responsibility to ensure that all information provided to ClickJackpot is accurate, precise and up to date.
6.3 It is the responsibility of the Player to protect their bank card against loss or theft, and the Player should immediately contact ClickJackpot customer services if their card is lost or stolen or their wallet account is compromised.
6.4 Your username and/or nickname must not be obscene, threatening, racist, offensive, derogatory, defamatory or infringe any intellectual property right or property right of a third party. If at ClickJackpot’s discretion, your username/nickname is considered to be inappropriate, the ClickJackpot reserves the right to change it. If you continue to offense for this or any other reason, ClickJackpot reserves right to terminate your Player Account at any time.
6.5 ClickJackpot presumes that all transactions are made by the rightful owner of the Player Account and are therefore valid. In no case is ClickJackpot liable for losses incurred by the Player due to unauthorised use or misuse of their personal details.
6.6 ClickJackpot will use strict security measures in order to protect Players’ personal information against unauthorised access. The Player is solely responsible for securing their username and password and all actions that take place because of access to the Service via your user name and password.
6.7 Your personal data shall be kept confidential and will be processed in accordance with our Privacy Policy. We will not disclose your personal date or betting information unless compelled to do so by any applicable laws, regulations, court orders or by the relevant gambling authorities. We reserve the right to disclose your personal data to our payment services providers and financial institutions to the extent necessary for completion of payments for the Services.
6.8 Cookies are also used on the Website to provide fast and efficient service and allow you to make use of the Website and Services effectively.
6.9 Additional information about the use of the Player’s personal information by ClickJackpot can be found in our Privacy Policy.
7. LICENCE TO USE THE SERVICES
7.1 We hereby grant you a personal non-exclusive, non-transferable licence to use the Services in accordance with these Terms and Conditions and subject to the following conditions:
7.1.1 You are at least 18 years of age, or the legal age required by the governing laws in the country where you reside, and that you are able to assume responsibility for your actions;
7.1.2 All information included in the registration form submitted to ClickJackpot is true, accurate, complete, and corresponds to the name(s) appearing on the bank cards used for the deposits and payments of winnings. We reserve the right to close your Player Account in the event that the information provided to ClickJackpot is found to be false, inaccurate, deceitful or incomplete. It is your responsibility to inform us of any changes regarding the information you provided us with as soon as possible;
7.1.3 The use of the Services is a right that is bestowed upon you personally to play games of chance and/or game of skill and/or controlled skill game on the internet. This right is given to you with a personal and not a commercial purpose;
7.1.4 You may not under any circumstance authorise a third party to use your Player Account, your password or your identity to access the Services;
7.1.5 You understand the rules and procedures of all games offered on the Website;
7.1.6 It is your responsibility to note the payout rate or odds that apply to each game before you place a Bet or play the game, and you acknowledge that payout rates and odds change from time to time;
7.1.7 We reserve the right not to release any funds suspected to be connected to or proceeding from crime to you;
7.1.8 You acknowledge that it is strictly forbidden to post or transmit to the Website and or Devices or to any other Players any unlawful, harassing, abusive, threatening, libellous, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law;
7.1.9 You will not create or provide any means (including, without limitation, via emulators) through which the Software may be used by others.
7.1.10 You acknowledge that when playing games of chance and/or game of skill and/or controlled skill game through the use of the Services means that you are at risk of losing money. It is your sole responsibility to assume the losses suffered through your Player Account;
7.1.11 You acknowledge that our Services are consumed instantly when playing. Thus, we cannot provide returns of goods or refunds or, subject to any terms to the contrary, cancellation of your Bets or game activities, such as clicks, once they have been placed. If you play a game on the Website with real money, the money will be drawn from your Player Account instantly;
7.1.12 You certify that you will not violate or attempt to violate or manipulate ClickJackpot’s security measures in any way. If ClickJackpot has reasonable suspicion with respect to this clause, ClickJackpot reserves the right to suspend or terminate your Player Account immediately, to not credit you with the amount due on your Player Account, to cancel any previous winnings, and to deny you access to the Website (and all other websites) and Services offered by Us;
7.1.13 You certify that in relation to the Services, you will not use or attempt to use any automated tools, testing tools, scripting, programming, hacking and debugging, or software endowed, in our view, with artificial intelligence or automation to gain any advantages or increase your winning probabilities or to circumvent any features of the Services;
7.1.14 You acknowledge that in the event that ClickJackpot reasonably determines that you used or attempted to use a product endowed with artificial intelligence or with automation in conjunction with our Services, that ClickJackpot has the right to suspend or terminate your Player Account immediately, to not reimburse the amount credited to your Player Account, to cancel any previously done improper winnings, and prohibit your access to the Website ( and all other websites) and Services offered by us;
7.1.15 You acknowledge that it is strictly forbidden for a Player to sell, transfer and/or acquire Accounts to/from another Player or transfer funds from their Account to another Player’s Account;
7.1.16 We only allow access to the Services through secured networks using encryption of the username and password. You cannot and should not play and bet without passing our customer security login;
7.1.17 You will not attempt to use any techniques designed to hide or mislead as to your IP or true location.
7.2 Upon termination of this Agreement, the licence issued pursuant to clause 7.1 shall be automatically revoked and you shall stop using and accessing the Software and shall uninstall the Software from your Device.
8. IDENTIFICATION AND AGE VERIFICATION
8.1 If you are under 18 years of age, you cannot use the Website and the Services.
8.2 You can only use the Websites and the Services if you are at minimum the legal age for gambling in your jurisdiction.
8.3 ClickJackpot reserves the right to request proof of age and identity of a Player, at any time, in order to prevent the access of the Website by minors. Any Player who registers on the Website must provide a valid form of identification, address, email address and telephone number.
8.4 By registering an Account and agreeing to these Terms and Conditions, you authorise us to verify and confirm your identity and age.
8.5 In order to verify a Player’s identity and to ensure that they are of legal age for gambling, we will carry out regular checks.
8.6 Where these checks are unable to verify that any customer is 18 or over, ClickJackpot reserves the right to ask for proof of age.
8.7 Your age must be verified in order to ensure you are of legal age for gambling. If we are not able to successfully verify your age:
8.7.1 your Player Account will be frozen;
8.7.2 all funds in the Player Account will be withheld, and;
8.7.3 no further gambling activity will be allowed.
8.8 If on completion of the age verification process you are found to be underage, all deposits made on the Player Account will be returned, and the winnings and/or bonuses will be voided.
8.9 If we remain unable to verify your age through our regular checks, we will send an email to your registered email address requesting a copy of one of the following documents: birth certificate, driving licence, passport, signed credit agreement, citizen/national identity card.
8.10 In addition, you agree that if ClickJackpot (in its absolute discretion) requires further verification of your identity that ClickJackpot can send an email to your registered email address, requesting copies of two of the following documents, one of which must show your date of birth: birth certificate, driving license, passport, signed credit agreement, national identity card, utility bill or bank statement (less than 3 months old), which will need to be provided to ClickJackpot in order to complete ClickJackpot’s verification process. If such documents are requested, no withdrawals may be made until such documents have been provided to ClickJackpot.
8.11 To be approved, all documents must be in acceptable condition (as decided by ClickJackpot in its discretion) and be readable. Your Player Account username must be included in the communication, to ensure the check is completed promptly.
9. FURTHER CONDITIONS OF USE
9.1 You warrant:
9.1.1 that you are acting on your own behalf; and
9.1.2 you are not depositing money originating from criminal or other illegal or unauthorised activities.
9.2 You agree that we or a payment processing company on our behalf will handle all financial transactions (“Payment Processor”). You agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful or improper activity.
9.3 You accept that you are solely responsible for the supply and maintenance of all the computer equipment and telecommunication network and internet access services that you need to use in order to access the Services. We will not be liable for any loss caused to you by any failure of your computer equipment, telecommunications network and/or internet access.
9.4 You warrant you will not commit any acts or display any conduct that damages ClickJackpot or any ClickJackpot Group company’s reputation.
9.5 You warrant you are not colluding or attempting to collude in any collusion scheme with any other Player in the course of Betting.
9.6 You warrant you are not a Politically Exposed Person (“PEP”) nor do you appear on any international Sanction List.
10. OUR RIGHTS AND RESPONSIBILITIES
10.1 ClickJackpot is not responsible for the potential access to a Player’s Account by a third party and will not be held responsible for any potential loss suffered due to the illicit use of a Player’s password by a third party without authorised access, and/or for any transaction in which the name and password of a Player were registered correctly.
10.2 We will use your personal data to allow you to use the Services and to carry out operations relevant to your participation in the Services. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing data, you may opt out of such a service. ClickJackpot will not exchange and/or distribute email addresses or a Player’s personal information with third parties except as when necessary to perform our Services, but not for re-marketing purposes.
10.3 ClickJackpot reserves the right, at its sole discretion, to report any suspicious transaction and to transmit any information to the appropriate authorities and without notice to you. In such a case, you waive all rights of any nature that may be recognised anywhere of the communication of such information. In addition, ClickJackpot reserves the right to withhold all the funds ClickJackpot believes to be derived from cheating, fraudulent or unlawful activity and where required, without giving reason to you for withholding said funds.
10.4 ClickJackpot reserves the right, at its sole discretion, to suspend, modify, end, revoke the use of and/or add elements to its Services, either temporarily or permanently, at any time without notice or compensation, subject to compliance with its regulatory obligations and subject to fulfilling all other commitments made under these Terms and Conditions.
10.5 We reserve the right to make enquires about you, including credit checks with third party credit and financial institutions. We also reserve the right to request information on source of funds.
11. FORBIDDEN JURISDICTIONS
11.1 Certain countries have not addressed the legality of games of chance on the internet, and others have specifically determined that such games are illegal. The use of the Services is in no way meant to be used by people who are forbidden by law to use it. The availability of the Services shall not be interpreted as an offer or invitation on our part to use the Services in a country where such use is illegal.
11.2 By accessing the Services, you confirm that you are not located in a country where it is illegal to play games of chance on the internet. ClickJackpot will expressly not accept Players from the following countries: Afghanistan, Antigua and Barbuda, Australia, Burundi, Cambodia, Central African Rep, China, Colombia, Congo, Cyprus, Ecuador, Egypt, Eritrea, Ethiopia, France, Gaza Strip, Greece, Guatemala ,Guinea Bissau, Haiti, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Korea, Lao People's Democratic Republic, Liberia, Libya, Lithuania, Macau, Malaysia, Mexico, Myanmar, Netherlands Antilles, Nicaragua, Nigeria, North Korea, Pakistan, Philippines, Poland, Romania, Russia, Serbia, Sierra Leone, Singapore, Somalia, South Sudan, Sudan, Syria, Tajikistan, Thailand, the Democratic Republic, Turkey, Turkmenistan, Uganda, Ukraine, United States of America, Vanuatu, Venezuela, Vietnam, West Bank (Palestinian Territory Occupied territory), Yemen, Kyrgyzstan, in addition to residents in certain areas may be blocked from accessing the Website(s) in their entirety at any point. If you are the residence of any of the above mentioned countries, you cannot use the Services.
11.3 ClickJackpot reserves the right to suspend a Player Account if it is used to access the Website from a country where it is illegal to play games of chance on the internet or which is listed in clause 11.2.
11.4 You are entirely responsible for informing yourself of the laws in your jurisdiction in respect of the use of the Services.
12. RESPONSIBLE GAMBLING
12.1 ClickJackpot is committed to providing a safe and responsible platform where Players can use the Services. ClickJackpot is fully committed to help Players who show potential signs of problem gambling behaviour, or help Players that may be at risk of potentially becoming addicted in order to help face their problems and obtain the necessary advice and assistance that may be required.
12.2 ClickJackpot is committed to offer the following in future. Please notice that not all may be available as of today:
(a) Account limits – you can set daily, weekly, or monthly limits. Any Account limit set will only apply on your use of the Services of this Website, and not to any other ClickJackpot Group Player Accounts you may hold.
(b) Reality Check – our “reality check” feature allows you to receive a reminder when you have been playing for a pre-set period of time.
(c) Time Out - if you wish to restrict your gambling for a short period of time, you can do so from your wallet dashboard. On completion of this period your account will be automatically re-opened and you can resume playing. Any Time Out set will only apply on your use of the Services of this Website, and not to any other ClickJackpot Group Player Accounts you may hold.
12.3 For further details on our gambling management tools, time out and self-exclusion please study our wallet dashboard settings and game settings.
13. DEPOSITS
13.1 Please visit the wallet dashboard and deposits functionality for details on how to make deposits.
14. WITHDRAWALS
14.1 Please see our Withdrawal Policy for information in relation to your withdrawals.
15. BET ACCEPTANCE AND WINNINGS
Bet Acceptance and Disconnection
15.1 Bets and clicks will be validly placed if your username and password have been entered correctly, subject to there being sufficient funds in your Player Account.
15.2 It is your sole responsibility to ensure that any of your Bets and clicks are correctly placed. Once your Bet or Click has been accepted and acceptance of the Bet or Click is confirmed by ClickJackpot, it cannot be revoked, cancelled or changed.
15.3 Bets bet will be deemed valid and accepted by ClickJackpot once the stake has been selected and you click on the Bet confirmation button. The Bet details/outcome will be available and displayed on screen in the Player Account history section. Clicks will be deemed valid and accepted by ClickJackpot once the button has been clicked and you see the game progress indication.
15.4 All Bets and Clicks are logged and recorded in the log database.
15.5 In respect of any Bet or Click, the decision of ClickJackpot is final. If you wish to dispute our decision, please see clause 17 for our complaints procedure.
15.6 You acknowledge that our Random Number Generator (RNG) will determine the shuffling and dealing of cards, the outcome of the games and other randomly generated processes that are part of our Services. You agree that the outcome of the RNG is final.
15.7 In the case of an interrupted or disconnected game: If a manifest error or mistake occurs or an incorrect participant is quoted for any event, all bets placed on that event shall be void. In the event of any malfunction to the ClickJackpot Software or Website(s), ClickJackpot reserves the right to void any and all bets and clicks placed and to cancel any winning payouts.
Winnings
15.8 Your winnings are exclusive of the Bet amount and the other winning amounts as defined in the Software.
15.9 All winnings will be credited to your Player Account. If any funds are credited to your Player Account in error, ClickJackpot reserves the right remove such funds and void any transactions involving such funds, either at that time or retrospectively.
15.10 Payment of any taxes, fees, charges and levies that may apply to your winnings under any applicable laws shall be your sole responsibility.
16. BONUS POLICY
16.1 Please see our Bonus Policy for information in relation to bonuses and promotions.
17. CUSTOMER COMPLAINTS AND DISPUTES
17.1 Player complaints are taken seriously at ClickJackpot.
Making a complaint – First level
17.2 If you have a complaint or are experiencing difficulty with the Services you can raise your complaint with the Customer Support team. Please visit our Contact Us page for the ways you can contact us.
17.3 Any complaint or claims of any nature, including with regard to the Player Account (gameplay, transactions or other matters) or Player Account balance, should be communicated to us as soon as possible by contacting our Customer Support team and no later than 3 months after the issue has occurred.
17.4 ClickJackpot commits to respond to the complainants with the results of the inquiry within one month from the date of the lodgement of the complaint, and will endeavour to provide a prompt resolution of issues at hand.
18. PLAYER ACCOUNT CLOSURE AND SUSPENSION
Closing your Player Account
18.1 You can close your Player Account at any time. If you want to close your Player Account you should confirm in writing by email to our Customer Support team. Player Account closures shall take effect within 5 business days of ClickJackpot confirming the closure request.
18.2 Upon closing your Player Account, subject to any other term, you can withdraw your balance in accordance with your Withdrawal Policy.
Suspension of your Player Account
18.3 Without restricting our ability to rely on other remedies that may be available to ClickJackpot, ClickJackpot reserves the right to close or suspend your Player Account and/or void any associated bets and/or withhold any amounts in your Player Account at its absolute discretion if we have reason to believe any of the following, that:
18.3.1 you have more than one Player Account on the Website;
18.3.2 you provided incorrect personal details while registering a Player Account, or you provide personal details belonging to another person;
18.3.3 the name on your Player Account does not match the name on the credit or debit cards or other payment accounts used to Bet and deposit with ClickJackpot;
18.3.4 you are not of legal age for gambling in your jurisdiction;
18.3.5 you have allowed, intentionally or unintentionally, another person to use your Player Account or you have otherwise misused your Player Account;
18.3.6 you have played in tandem with other Players as part of a club, group, etc., or placed bets in a coordinated manner with other Players involving the same selections;
18.3.7 ClickJackpot receives a “charge back” and/or a "return" notification via a deposit mechanism used on your Player Account;
18.3.8 you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity;
18.3.9 it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat the gaming system on the Services, or have employed betting techniques with the aim of circumventing the standard house edge in the games on the Services;
18.3.10 you are acting other than on your own behalf or otherwise in concert with others or engaging in illegal or fraudulent activity while interacting with the Services;
18.3.11 you have breached any of these Terms and Conditions;
18.3.12 you are acting in a manner that is detrimental to the conduct of our business;
18.3.13 you have acknowledged that you are, or we reasonably believe you to be suffering from a problem related to gambling addiction;
18.3.14 it is illegal for you to interact with the Services in any way;
18.3.15 we are unable to verify your registered address or contact telephone number;
18.3.16 there has been an abuse of a promotion; bonuses or any other offers promoted by us;
18.3.17 ClickJackpot is required to do so by law;
18.3.18 there is an ongoing dispute between ClickJackpot and the Player;
18.3.19 you are found to be a PEP or appear on a Sanction List;
18.4 Immediately following the cancellation of this Agreement by either party, ClickJackpot will return the amount in your Player Account subject to any withdrawal fees.
18.5 All information collected during the registration process is kept even after a Player Account is closed. This information is kept for regulatory purposes, the prevention of fraud and money laundering. ClickJackpot reserves the right to cooperate fully with law enforcement and justice and any other official authority for any investigation of illegal activity on the Website.
18.6 Upon termination of your account, you agree and acknowledge that your rights to use the Website or the Services shall immediately terminate.
18.7 Your sole remedy in the event of termination of your Account by us for any reason related to clauses 18.3.1 to 18.3.19 shall be the re-imbursement of any undisputed Player Account balance you may then have and we shall have no further liability to you whatsoever.
19. DORMANT ACCOUNTS
19.1 "Dormant" Player Accounts are defined as Player Accounts which are not accessed by you and used for real money Betting or gaming for any consecutive period of 180 days.
19.2 Once your Player Account has been deemed Dormant we will be entitled to charge you an administrative fee equivalent to 5% of your total account balance ("Administration Fee"). The minimum deduction amount is EUR 30 or currency equivalent and the maximum deduction amount is EUR 1000 or currency equivalent. We will deduct the Administration Fee from your Player Account balance every thirty (30) days from the moment your account has become dormant. You will be given 30 days written notice by email of the fact that your account is about to become dormant and subjected to Administration Fees.
19.3 We will stop deducting the Administration Fee from your Player Account balance if your Player Account is re-activated by you using it for real money Betting and gaming.
19.4 Once your Player Account reaches zero and/or a negative balance as a result of the deductions of the Administration Fee then your Player Account will be closed.
19.5 Even if you do not choose to re-activate your Player Account, you may contact customer services at any time requesting to retrieve your balance.
19.6 Should your Player Account remain Dormant and not be accessed by you and used for real money Betting for any consecutive period of 180 days from becoming Dormant and where your account also has a balance, we shall continue to contact you with a view to returning any remaining funds. Should this not be possible, then the remaining balance in that Account will be removed at the end of this further period of 1 year in total from becoming Dormant and the Account closed.
20. INDEMNITY
20.1 By accepting these Terms and Conditions, you agree to indemnify us, to defend us and to exonerate ClickJackpot, each ClickJackpot Group company or their Representatives on demand in respect of any claim, damage, loss (whether direct or indirect), loss of reputation, loss of profits, cost or expense suffered by ClickJackpot, any ClickJackpot Group company or their Representatives, including but not limited to all legal fees, in relation to:
20.1.1 any breach by you of these Terms and Conditions, rights of a third party or any law or regulation;
20.1.2 your access to the Website;
20.1.3 Betting or any other use of the Services (by you or another person);
20.1.4 download and installation of the Software on any Devices;
20.1.5 any action / legal proceedings, claims, demands, or complaints made by a third party against ClickJackpot or any ClickJackpot Group company resulting from any breach by you of these Terms and Conditions and/or any relevant laws or rights of third parties;
20.1.6 your fraud, dishonesty or criminal act.
21. INTELLECTUAL PROPERTY RIGHTS
21.1 All rights, trademarks, patents and other intellectual property rights on any material or content (including but not limited to, software, data, applications, information, text, photographs, music, sounds, videos, graphics, logos, symbols, artwork and other material or moving images) contained on the Website ("Content") belong to ClickJackpot or have been granted for our benefit by the owners of the rights as part of the Service. No use of such Content and intellectual property rights relating thereto without the prior written consent and express consent of the owner is permitted. All rights are reserved.
21.2 In particular, as regards the Content (in whole or in part) the Player is forbidden, to engage in prohibited activities listed below (collectively, "Prohibited Acts"):
21.2.1 The sale, transfer, lease or subcontract of Content;
21.2.2 To change, edit, modify, adapt or restructure the Content in any way;
21.2.3 To copy, distribute, perform or attempt to access the source code of the Content for any purpose;
21.2.4 To use the Website for any unlawful or illegal purposes or that in any way in breach of these Terms and Conditions.
21.3 If the Player commits a Prohibited Act, the Player will be held entirely responsible for all damages, costs and expenses arising therefrom.
21.4 The Player may copy the Content in an unaltered form for private use on their own personal computer, mobile phone or other access device, if and to the extent that such a copy is required for appropriate use of the Services.
21.5 The Player shall inform ClickJackpot immediately if they are aware of any unauthorised use or copying of any Content or any part of the Website or any unauthorised access to any site or other unauthorised activities, including but not limited to, any Prohibited Act related to the Services by any person or entity. The Player agrees to provide ClickJackpot with all the assistance necessary for any search ClickJackpot carries out in accordance with information that the Player provides ClickJackpot with.
22. EXCLUSION OF WARRANTY
22.1 You acknowledge that you have chosen to use the Services willingly and at your own risk and discretion.
22.2 ClickJackpot offers the Services 'as is', with no warranties, assurance, commitments or any declaration explicit or implied, legal or other.
22.3 ClickJackpot hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and/or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of service and of the application with regards to the failure to respect governing rules and laws.
22.4 It remains your responsibility to protect your system from all computer viruses and ClickJackpot, under any circumstances, shall not be held responsible for any losses incurred in relation to any viruses. In case of viruses in our systems, we reserve the right to suspend the Services.
22.5 We do not guarantee that:
22.5.1 the Services are entirely secure and exempt from error;
22.5.2 the Services are updated regularly;
22.5.3 any defect in the Services are regularly corrected;
22.5.4 that access to the Services will be uninterrupted;
22.5.5 the Services are virus or bug free;
22.5.6 the Services will be continually operational;
22.5.7 that the Services are adequate;
22.5.8 that the material on the Website or obtained via the Website, including results of matches, is adequate and reliable.
22.6 ClickJackpot will not be held responsible for any act or omission by an internet service provider or of any other third party, including those with whom you may have contracted in order to have access to the Services. In case of litigation between the internet service provider and yourself, ClickJackpot cannot be a party to the suit, and such suit shall in no way affect the Player's obligations under this contract.
22.7 In the event of errors relating to the generation or communication of any result, bet settlement or other element of the Services, including the random number generators used in certain games on the Services, we will not be liable to you as a result of any such errors and ClickJackpot reserves the right to void all Bets on the games affected and your Bet will be returned.
22.8 Nothing in these Terms and Conditions will exclude or restrict ClickJackpot’s responsibility in any manner which is prohibited by relevant laws.
23. LIMITATION OF LIABILITY
23.1 Nothing in these Terms and Conditions is intended to:
23.1.1 exclude or limit our liability for fraud or for death or personal injury resulting from our negligence; or
23.1.2 limit your statutory rights (statutory rights include, for example, that we will provide our Services to a reasonable standard and within a reasonable time).
23.2 Except under Clause 23.1 above and save in respect of any winnings lawfully due to you in accordance with these Terms and Conditions, our maximum liability to you in relation to any one incident or series of related incidents is limited to the greater of:
23.2.1 where such liability relates to a specific Bet, the value of such Bet paid by you;
23.2.2 where such liability relates to the misapplication of funds in your Player Account, the amount that has been lost or misplaced; or
23.2.3 EUR 50.
23.3 Subject always to Clauses 23.1 and 23.2, we will not be liable for any loss to you or a third party, that could not have been reasonably expected at the time you register or at the time you enter into a transaction for Services, such as any loss of income, business or profits or any information which is lost or corrupted, including but not limited to any damage or loss suffered or incurred by you as a result of:
23.3.1 any use of our Services in breach of these Terms and Conditions (including any use of our Services for commercial or business purposes);
23.3.2 failures caused by the equipment you use to access our Services, Website, call centre or mobile applications or failures in any network (including failures by your internet service provider);
23.3.3 any incomplete, illegible, lost or delayed transactions (including as a result of technical failure);
23.3.4 damage to your equipment (e.g. desktop, laptop, TV, mobile, smartphone, tablet, games console or other internet-enabled device) or for any loss or corruption of data that results from your use of our Website, Services or mobile applications (and we cannot and do not guarantee that any files that you download are free from viruses, contamination or destructive features);
23.3.5 the accuracy, completeness or currency of any information services provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics);
23.3.6 any loss whatsoever arising from your abuse or misuse of your Player Account or our Services;
23.3.7 any failure on our part to interact with you where we may have concerns about your activities;
23.3.8 any event outside our control or instances of force majeure;
23.3.9 our closure or suspension of your Play Account in accordance with these Terms and Conditions;
23.3.10 your use or a third party's use of the Services the Content or any link on the Website;
23.3.11 any modification, suspension or interruption of Services; or
23.3.12 any improper functioning of the Services.
23.4 In the event that any malfunction results in profit, whether it is collected or credited to your Player Account, ClickJackpot reserves the right to claim all gains that you may have benefited from, as a result of one of those malfunctions, and you would be obliged to immediately reimburse ClickJackpot the amount collected and inform ClickJackpot of the malfunction. ClickJackpot reserves the right, at its sole discretion, to directly deduct an amount equal to that which you may have received in error from your Player Account.
23.5 You acknowledge that in relation to the use of the Services that you will have no claims whatsoever against any Representatives of any ClickJackpot Group company.
24. GOVERNING LAW / JURISDICTION
24.1 This Agreement, its interpretation and its execution, as well as all other legal relations between the parties to this contract, is subject to the laws of Estonia.
24.2 You hereby irrevocably submit to the non-exclusive jurisdiction of the courts of Estonia, provided always that such submission shall not affect the right of ClickJackpot to take such legal action or proceedings in any other jurisdiction, nor shall the taking of such legal action or proceedings in any jurisdiction preclude ClickJackpot from taking such action or proceedings in any other jurisdiction.
25. BREACH OF THESE TERMS AND CONDIITONS
25.1 ClickJackpot reserves the right to seek all remedies available at law and in equity in respect of a breach of these Terms and Conditions.
26. LINKS TO EXTERNAL WEBSITES
26.1 The Website may contain links to external websites outside the Website which are not maintained by ClickJackpot. Links to external websites are provided for your convenience only, and ClickJackpot is not responsible for and does not undertake to ensure that contents of such links are accurate, current or maintained.
26.2 ClickJackpot does not approve or endorse, and makes no representations or warranties in respect of the contents or the privacy practices of the external websites, any products or services which may be advertised, sold or otherwise made available on such external websites.
26.3 ClickJackpot shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use of any link to external websites provided on the Website.
26.4 Unless expressly provided ClickJackpot shall under no circumstances be considered to be associated or affiliated with any statement, opinion, trade or service marks, logos, insignias or other devices appearing on external websites, or any products or services which may be advertised, sold or otherwise made available on external websites, or with the operators or owners of external websites or any person who may be related to any external websites in any manner whatsoever.
27. GENERAL
27.1 Failure of ClickJackpot to exercise their rights under these Terms and Conditions does not constitute a general waiver of those rights.
27.2 If any part of this Agreement is deemed invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that reflects as closely as possible the intent of the original provision and the remainder of this Agreement will continue to full effect.
27.3 This Agreement and any documents referred to herein represent the entire agreement between ClickJackpot and you and supersede any prior agreement, understanding or arrangement, whether oral or in writing. We each acknowledge that we have not relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in this Agreement.